Returns & Refunds
Thanks for shopping at PC maestro.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Sale items can be refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
HOW TO RETURN YOUR ITEM
If you have any questions on how to return your item to us, contact us.
Our NO FIX NO FEE policy applies and Your Equipment may be collected in person unrepaired and unassembled. If You require your Equipment to be reassembled then We will apply a fixed fee of €20 for this service along with any applicable shipping costs.
We do not routinely correct software defects nor load or reload software applications unless We have specifically agreed to do so. You are strongly recommended to adopt and implement comprehensive back up procedures as We will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.
Quoted times are always expressed in working days, which for the purpose of this Agreement shall mean Monday to Fridays, excluding Irish bank or other public holidays.
We do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service unless this has already been agreed upon.
Both the Customer and Us shall ensure that the Item is suitably packed to ensure safety in transit. Anti-static bags must be used wherever appropriate.
We reserve the right to recycle or dispose any goods after 3 months of:
non-payment from date of original invoice being issued.
non-response to any estimate or quotation supplied.
non-collection of goods.
We will warrant all repairs and/or replacement parts to be free from defects in workmanship and materials for ninety (90) days (unless otherwise specified) from the date of Item delivery to the Customer or for the balance of any previous Warranty, whichever is the longer.
We will repair any item where the warranty is confirmed as valid at no cost to the Customer. Any product that cannot be repaired and where a complete replacement is required will be advised to the Customer and the Customer given the option to: receive a quotation for a complete replacement less the cost of the original repair: or alternatively to receive a credit for the original cost of repair and the item returned to the Customer.
All shipping charges for repair under warranty are the responsibility of the Customer.